FREQUENTLY ASKED QUESTIONS

DO I NEED AN ACCOUNT TO ORDER?

No, you do not need to make an account. We offer you the easiest way to shop at www.moodswing.id Just choose your favourite items, check out, and pay. Your items will be delivered in 24 hours after completing the payment. So easy right?!

IS MY PERSONAL INFORMATION GOING TO BE KEPT PRIVAT

That is one thing that we can make sure of. Moodswing guarantees to keep all of the information you have provided private and safe. We will not disclose it to anyone!

HOW DO I PLACE MY ORDER?

Please visit our “How to Shop” section at the bottom of the page.

WILL YOUR SOLD OUT COLLECTIONS BE BACK IN STOCK?

If you like our collections that is stated sold out, please do check our web the day after to see whether we have restocked the items. Or you can call our Sales Assistant at +628111142110 and email us at info@moodswing.id for further information, and we might be able to look it up at our stores or stockists to see if they still have what you are looking for!

HOW DO I KNOW WHICH SIZE TO CHOOSE?

Our products come in All Size which fit to L and XL (for several products). Kindly check the measurement information before your purchase. Kindly note that all of our products are loose type. If you want a size that fits to your size, please place a custom order and contact our sales assistant at 08111142110 for further assistance.

WHAT KIND OF PAYMENTS DO YOU ACCEPT?

Moodswing.id offers various method of payment from several banks. You can choose the most comfortable payment that you would like to use. 

Specially for transfer method, kindly transfer the payment  to  BCA Acocunt Number  0953695933 – PT Roobas Sukses Bersaudara. Please do not forget to confirm your order after completing the payment.

WHY ARE MY ORDER CANCELLED?

Maximum payment for an order is 2x24 hours after order have been placed. If payment has not been completed after the time limit, the order will be canceled automatically.

WHAT IS THE VOUCHER CODES POLICY?

In the special occasion, we give discount shopping voucher for our loyal customer. The voucher only can be used once and can not be combined with other promos. Please ensure you fill in the correct codes before making payment.

HOW CAN I TRACK MY ORDER?

We will send you an email notification when we send your order. On the email you will get resi number so you can track your order at www.jne.co.id

If you need more assistance, feel free to contact our customer service at +628111142110

WHAT DO I HAVE TO DO IF I'VE COMPLETED MY PAYMENT

If you choose transfer payment so you have to make order confirmation otherwise just wait your order. Little happiness is coming to your house